Customer Success Manager

6 days ago


Mumbai, Maharashtra, India Zaggle Full time

Join us at Zaggle, a B2B2C SaaS FinTech company that's leading the way in Spend Management.

About Us

We're a market leader in India, and one of the few profitable and listed new age companies. Our mission is to digitize spends and drive growth through automated and innovative workflows. We offer a unified software cum payments platform for employee expenses, benefits, rewards, vendor payments, and channel incentives.

Our Platform Solutions

We're sector-agnostic, and our network of corporate customers covers BFSI, Technology, Healthcare, Manufacturing, FMCG, Infrastructure, and Automobile industries. Some of our well-known customers include TATA Steel, Persistent Systems, Toshiba, Inox, Pitney Bowes, Wockhardt, PCBL (RP –Sanjiv Goenka Group), and Greenply Industries.

Role Overview

We're looking for a Customer Success Manager - Spend Management Expert to lead, mentor, and coach a team of CSMs to ensure high performance, customer satisfaction, and professional growth. You'll identify and drive opportunities for upselling and cross-selling, working closely with the sales team to expand customer accounts.

Main Responsibilities
  • Lead, mentor, and coach a team of CSMs to ensure high performance, customer satisfaction, and professional growth.
  • Identify and drive opportunities for upselling and cross-selling, working closely with the sales team to expand customer accounts.
  • Develop and implement best practices and processes to ensure efficiency and consistency in customer interactions.
  • Conduct regular one-on-one meetings with team members to provide feedback, set goals, and support development.
  • Work closely with senior leadership to align customer success initiatives with overall company goals and product roadmap.
Requirements
  • Bachelors and/or MBA.
  • 12+ years in a customer success, account management, or related role, with at least 5+ years of experience in a leadership or management position.
  • Proven track record of driving customer satisfaction, retention, and growth in a B2B or SaaS environment.
  • Strong leadership and team management skills with a passion for coaching and developing talent.
Estimated Salary

$120,000 per annum, depending on location and experience.



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