
IVF Center Operations Manager
6 days ago
Job Summary:
We are seeking a results-driven leader to oversee the operational and financial aspects of our IVF centers.
The successful candidate will be responsible for driving growth, improving efficiency, and ensuring exceptional patient experiences.
- Main Responsibilities:
- Budgeting and Financial Management:
- Develop and implement comprehensive budgets and financial plans
- Monitor revenue, profitability, and team performance
- Operational Excellence:
- Leverage cost optimization and compliance initiatives
- Oversee standard operating procedures (SOPs), medical record management, and audit readiness
- Patient Experience:
- Serve as an escalation point for operational issues and ensure medico-legal compliance
- Collaborate with sales and marketing teams for brand visibility in local markets
- Drive patient satisfaction, retention, and conversion metrics
- Budgeting and Financial Management:
- Strong leadership and people management skills
- Proven ability to achieve financial targets (Revenue, EBITDA, Contribution Margin)
- Customer satisfaction (NPS 90%) and retention focus
- Excellent knowledge of compliance and medico-legal requirements
- Process-driven with attention to detail
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