
Expert Contact Center Solutions Architect
1 week ago
We are seeking a highly skilled engineer to design and implement robust contact center solutions using Cisco Unified Contact Center Enterprise (UCCE) and Cisco Customer Voice Portal (CVP).
As a senior engineer, you will be responsible for analyzing business requirements and designing scalable, resilient, and high-performing contact center architectures.
- Key Responsibilities:
- Analyzing business requirements and designing contact center architectures
- Leading the installation, configuration, and deployment of UCCE and CVP components
- Integrating these systems with third-party applications and ensuring seamless operation within existing telephony and network environments
- Developing, updating, and troubleshooting VXML applications and ICM scripts
- Providing tier-3 support for complex issues, investigating root causes, and resolving incidents
- Maintaining comprehensive documentation, collaborating with teams, and mentoring junior engineers
Required Skills and Qualifications:
- Technical Requirements:
- Cisco UCCE CVP certification
- Experience with cloud-based contact center solutions and DevOps practices
- Knowledge of database integration, CRM, and monitoring tools
Benefits:
You will have opportunities for growth, a dynamic work environment, and the chance to work with cutting-edge technologies. We are committed to delivering innovative solutions and exceeding client expectations.
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