Expert Contact Center Solutions Architect

1 week ago


Alleppey, Kerala, India beBeeEngineer Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Job Overview

We are seeking a highly skilled engineer to design and implement robust contact center solutions using Cisco Unified Contact Center Enterprise (UCCE) and Cisco Customer Voice Portal (CVP).

As a senior engineer, you will be responsible for analyzing business requirements and designing scalable, resilient, and high-performing contact center architectures.

  • Key Responsibilities:
  • Analyzing business requirements and designing contact center architectures
  • Leading the installation, configuration, and deployment of UCCE and CVP components
  • Integrating these systems with third-party applications and ensuring seamless operation within existing telephony and network environments
  • Developing, updating, and troubleshooting VXML applications and ICM scripts
  • Providing tier-3 support for complex issues, investigating root causes, and resolving incidents
  • Maintaining comprehensive documentation, collaborating with teams, and mentoring junior engineers

Required Skills and Qualifications:

  • Technical Requirements:
  • Cisco UCCE CVP certification
  • Experience with cloud-based contact center solutions and DevOps practices
  • Knowledge of database integration, CRM, and monitoring tools

Benefits:

You will have opportunities for growth, a dynamic work environment, and the chance to work with cutting-edge technologies. We are committed to delivering innovative solutions and exceeding client expectations.



  • Alleppey, Kerala, India beBeeGenesys Full time ₹ 15,00,000 - ₹ 24,90,000

    Genesys Cloud Contact Center Engineer RoleThis role involves responsibility for designing, implementing, and maintaining the Genesys Cloud Contact Center platform.The ideal candidate will be working closely with stakeholders across multiple countries to ensure the contact center infrastructure meets business outcomes and evolving needs. You will assist in...


  • Alleppey, Kerala, India beBeeSolution Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    Job Title: Cloud Contact Center Solution DesignerWe are seeking an experienced Cloud Contact Center Solution Designer to join our team. As a key member of our delivery organization, you will be responsible for designing and implementing scalable contact center solutions using cloud-based technologies.


  • Alleppey, Kerala, India beBeeTelephony Full time ₹ 15,00,000 - ₹ 25,00,000

    Telephony Solutions ExpertThe demand for skilled professionals in cloud-based contact center solutions is on the rise. We are seeking individuals who can enhance customer interactions, streamline operations, and leverage technology to drive business success.This role requires a strong understanding of telecommunication systems, including voice, chat, email,...


  • Alleppey, Kerala, India beBeeEnterpriseContactCenterSpecialist Full time ₹ 8,00,000 - ₹ 10,00,000

    Job Opportunity: Enterprise Contact Center SpecialistAbout the Role:We are seeking a highly skilled Enterprise Contact Center Specialist to join our team. This role will involve implementing and maintaining Cisco Unified Contact Center Enterprise (UCCE) solutions, including UCCX and PCCE.Responsibilities:Implement and maintain UCCE solutions for seamless...


  • Alleppey, Kerala, India beBeeInfrastructure Full time US$ 1,50,000 - US$ 1,70,000

    Cloud Solutions Expert WantedWe are seeking an experienced Cloud Solutions Architect to join our team and help onboard and support customers using Managed OpenStack and Managed Kubernetes products.As a Cloud Solutions Architect, you will be the key technical contact for our customers, guiding them through their journey of adopting and scaling with our...


  • Alleppey, Kerala, India beBeeVirtualDesktop Full time ₹ 20,00,000 - ₹ 25,00,000

    Expert Virtual Desktop Solutions ArchitectWe're seeking an experienced solutions architect to design and implement end-to-end virtual desktop solutions.Design scalable, secure, and high-performance architectures using Citrix technologies.Integrate Citrix products with Azure virtual desktop services for a comprehensive solution.Key Responsibilities:Analyze...


  • Alleppey, Kerala, India beBeeSupply Full time ₹ 15,00,000 - ₹ 20,00,000

    OMP Implementation ExpertBridge the gap between business needs and technical implementation by partnering with clients to architect robust supply chain solutions.We are seeking an OMP Implementation Expert who will engage with clients to understand their supply chain challenges and design efficient solutions using the OMP platform, from concept through...


  • Alleppey, Kerala, India HCLTech Full time

    ** Walk-In Drive for Cloud Architect Advisory (CAA) - SAP Cloud Solutions **Role: Cloud Architect Advisory (CAA)Contact Person: Divya L / Murugan RaviLocation: Ambattur-6Dates:12th & 13th September Time: 11:00 AM 2:00 PM---About the Role: (7-15years - Remote)We are seeking self-driven, highly motivated, and customer-obsessed professionals to strengthen our...


  • Alleppey, Kerala, India beBeeAutomation Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Job TitleWe are seeking an expert in Robotic Process Automation to lead the design, deployment, and optimization of enterprise-scale RPA solutions.Develop scalable and maintainable RPA solutions.Design reusable frameworks and best practices for RPA implementations.Translate business requirements into robust RPA solutions.Provide technical leadership...


  • Alleppey, Kerala, India beBeeDataEngineering Full time ₹ 14,21,000 - ₹ 24,18,000

    Key Role: Data Engineering ExpertDevelop and implement scalable data platforms, efficient data pipelines, and secure data lakes.Design and architect robust data warehousing solutions using Databricks.Collaborate with cross-functional teams to develop and deploy machine learning models and analytics solutions.About the Opportunity:Join our team of experienced...