Business Operations Manager

1 day ago

Alleppey, Kerala, India beBeeAccount Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Account Delivery Head Job Description

Please apply only if you have experience in digital ad sales.

As the Account Delivery Head, you will be responsible for managing the overall performance and governance of the Statements of Work (together with Vendor Account Manager). This includes:

  • Managing day-to-day operations in accordance with requirements and SLAs set out in this SOW.
  • Prompt identification and resolution of Service delivery issues, including implementation of preventative measures. Transition management during set up phase or expansion phases.
  • Establishing the Service Provider infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities and communication resources.

You will also provide exceptional people and process management, mentorship and career development to members of your team, including managers and reps, achieve low attrition levels and high employee engagement.

Additionally, you will drive Operations teams to deliver continuous improvement and productivity/quality gains, flag and escalate business risks timely to client, and oversee overall sales strategy of the business.

Maintaining high quality of communication with client for seamless process management is crucial.

Critical skills required for this role include:

  • 18 years of experience in contact center operations
  • Strong B2C/B2B sales experience
  • Digital marketing ads sales experience
  • Dynamic leader with experience and passion for managing large and diverse teams across multiple sites in a fast-paced environment, able to deal with rapid change and ambiguity
  • Strategic thinker with strong analytical and problem-solving skills
  • Very strong level of English, both written and verbal
  • Excited to be part of a global operations teams, design effective business operations, tackle complex problems, and develop individual team members
  • Adaptable and energized by a fast-paced environment
  • University Graduate or above
  • 8 years of people management experience, including managing leaders, and a strong desire to develop team members and at least 2 years handling sales

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