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Customer Service Director

2 months ago

Bengaluru, Karnataka, India Mouser Electronics Full time

Customer Service Manager Job Description

About the Role:

Mouser Electronics is seeking a highly skilled Customer Service Manager to join our team. As a Customer Service Manager, you will be responsible for leading our customer service operations and ensuring that our customers receive exceptional service.

Key Responsibilities:

  • Manage Daily Customer Service Operations: Lead and direct the daily customer service operations to ensure that customer inquiries and issues are resolved efficiently and effectively.
  • Develop and Implement Service Standards: Develop, implement, and maintain high-quality customer service standards to ensure that our customers receive consistent and excellent service.
  • Recruit and Train Team Members: Recruit, train, and develop a high-performing team of customer service representatives to ensure that our customers receive exceptional service.
  • Monitor and Evaluate Performance: Monitor and evaluate the performance of the customer service team to ensure that our customers receive exceptional service and that our service standards are met.

Requirements:

To be successful as a Customer Service Manager, you will need to have:

  • Proven Experience: Proven experience in a customer service leadership role with a strong track record of success.
  • Leadership Skills: Strong leadership skills with the ability to motivate and develop a high-performing team.
  • Communication Skills: Excellent communication skills with the ability to communicate effectively with customers and team members.
  • Problem-Solving Skills: Strong problem-solving skills with the ability to analyze and resolve complex customer issues.

What We Offer:

Mouser Electronics offers a competitive salary and benefits package, as well as opportunities for career growth and development.

Why Join Us:

Mouser Electronics is a leading electronic component distributor with a strong reputation for exceptional customer service. As a Customer Service Manager, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service.