
Strategic Operations Lead
3 days ago
Strategic Operations Lead
We are building AI agents that empower people to move at the speed of thought.
Our vision is a world where AI handles routine tasks so humans can focus on strategy and innovation.
Partnering with Fortune 500s, leading global banks and companies to streamline complex finance and operations processes.
Key Responsibilities- Lead customer onboarding: manage contracts, infosec compliance, pricing approvals, and access provisioning.
- Drive project delivery: oversee go-lives, value realization, and customer enablement post-sale.
- Collaborate cross-functionally: act as key liaison between engineering, product, and legal teams.
- Identify new opportunities: recognize workflows that can be automated or improved using AI solutions.
- Influence customer expansion: contribute to revenue growth through successful project execution and upselling.
- Deep customer obsession and strong bias toward delivering exceptional experiences.
- Strong project management abilities; capable of owning and driving complex workflows end-to-end.
- Excellent written and verbal communication; able to coordinate across internal and external stakeholders.
- Analytical mindset with process-oriented thinking; capable of mapping and redesigning operational workflows.
- High ownership, curiosity, and bias for execution.
- 1-4 years of experience in Enterprise B2B SaaS implementation, customer success, or sales solutioning roles.
- Familiarity with finance operations, procurement, compliance, or enterprise workflows (esp. in Banks/GCCs).
- Understanding of automation/AI concepts and their application in business environments.
- Experience working in fast-paced environments or startups.
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