Senior Strategic Operations Lead

5 days ago

Bengaluru, Karnataka, India beBeeAvs Full time ₹ 1,80,00,000 - ₹ 2,01,00,000
Job Title

We are seeking an experienced AVS Manager to lead our Retail Business Services team.

As a key member of our organization, you will be responsible for delivering business impact to a large group of strategic vendors through a team of Team Leads and Brand Specialists.

About the Role:

  • Deliver measurable results to a large group of strategic vendors through a team of Team Leads and Brand Specialists.
  • Work closely with Vendor Managers, Retail Category leads, and in-country AVS Product Family owners to understand vendor needs and define goals and targets.
  • Contribute to continuous enhancements and innovation within the service.
  • Lead a team of Managers that focuses on strategic and operational aspects of vendors' business with Amazon.
  • Prioritize key initiatives and provide escalation support as needed.
  • Evaluate success by the performance of internal teams on input metrics and impact of vendors on creating a great customer experience.

About the Team:

The Amazon Vendor Services is designed to help Amazon's most strategic vendors grow and deliver the best customer experience by working across all key retail levers.

Essential Qualifications:

  • Bachelor's degree or higher
  • Demonstrated success managing a team with a track record of developing a high-performing team
  • 10+ years of experience in customer account management, marketing, buying, or customer service delivery in related industries
  • Minimum 6 years of people management experience
  • Ability to use analysis, reporting, modeling, and forecasting to gather data for business decisions
  • Strong organizational skills including prioritizing, scheduling, time management, and meeting deadlines
  • Excellent written and verbal communication skills

Desirable Qualifications:

  • Experience managing large cross-functional teams
  • E-commerce experience preferred
  • Program management experience

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