Elevated Customer Issue Specialist

7 days ago


Kurnool, Andhra Pradesh, India beBeeResolution Full time ₹ 8,00,000 - ₹ 10,00,000

Escalation Resolution Professional

Job Description:

We are seeking an Escalation Resolution Professional to join our team. In this role, you will be responsible for managing and resolving escalated customer issues related to refunds, disputes, and other concerns.

Key Responsibilities:

  • Investigate and analyze the root causes of escalations to prevent recurrence.
  • Process and oversee refund requests in adherence to company policies.
  • Communicate with customers in a professional and empathetic manner to understand their concerns.
  • Maintain accurate records of escalated cases, actions taken, and resolutions achieved.
  • Collaborate with cross-functional teams to gather information and expedite resolution.

Requirements:

  • Excellent communication skills, both written and verbal.
  • Strong problem-solving abilities and analytical mindset.
  • Empathy and patience in dealing with customer concerns.
  • Ability to collaborate effectively with cross-functional teams.

Competencies:

  • Customer Focus: Demonstrated commitment to understanding and meeting customer needs.
  • Adaptability: Ability to adjust to changing priorities and work in a fast-paced environment.
  • Conflict Resolution: Proven ability to manage and resolve conflicts, turning challenges into opportunities for customer satisfaction.
  • Attention to Detail: Meticulous in maintaining accurate records and ensuring precision in refund processes.


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