
Elevate Advisor Productivity Specialist
3 days ago
The role of Assistant Manager is a critical position that focuses on elevating advisor productivity within the organization. This entails conducting Best-in-Class Call Audits, documenting and providing feedback to aid in the improvement of advisor conversation quality.
The successful candidate will be responsible for:
- Quality Audit professional with hands-on experience in Conversion centric (Sales Process) Call Audits.
- Monitor and evaluate inbound and outbound sales calls for adherence to quality standards and compliance.
- Provide detailed feedback and recommendations to Outreach Advisors for continuous improvement.
- Document call assessments, identify trends, and report on key performance indicators (KPIs).
- Collaborate with the training team to develop coaching programs based on audit findings.
- Assist in creating and updating quality guidelines and performance criteria.
In order to excel in this role, the ideal candidate will possess the following qualifications:
- Bachelor's degree or equivalent experience in a relevant field.
- Proven experience 3+ years as a Call Quality Auditor or in a quality assurance role within a sales-oriented call center.
- Strong understanding of consultative sales processes in a high-ticket sales environment and Inside Sales Outreach operations.
- Excellent analytical and observation skills.
- Effective communication and feedback delivery.
- Proficiency in using call monitoring tools and CRM software.
Familiarity with EdTech industry standards is a plus.
The ideal candidate should have the following skills:
- Call Quality Audit
- Consultative Sales Process Knowledge
- Delivering Feedback
- Critical thinking
- Coach & develop teams
- Growth mindset
- Conflict resolution
- Decision Making
Technical requirements include:
- MS Office applications like Excel, Powerpoint, Planner, etc.
- Reporting skills for formulating and basic automation, trend analysis using Excel
- Working knowledge of any tools/applications to implement instructional design process – preferred
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