Customer Experience Resolution Specialist

11 hours ago


Kurnool, Andhra Pradesh, India beBeeEscalation Full time ₹ 1,34,40,000 - ₹ 2,54,74,000

Job Title: Customer Experience Resolution Specialist

We are seeking a highly skilled Customer Experience Resolution Specialist to join our team. As a key member of our organization, you will be responsible for managing escalated customer issues and ensuring timely resolutions.

The ideal candidate will have excellent communication and problem-solving skills, with the ability to work effectively with cross-functional teams to resolve complex issues.

In this role, you will:

  • Manage the lifecycle of escalated incidents, including acting as a single point of contact and incident intake.
  • Act as a bridge between customers, support teams, and other stakeholders, facilitating effective communication and collaboration.
  • Lead investigations into major incidents, keeping stakeholders informed and providing updates as necessary.
  • Develop strong working relationships with key stakeholders, driving efficient collaboration and reducing resolution times.
  • Conduct incident review meetings with senior leadership to identify areas for improvement in the escalation process.

You will also be responsible for:

  • Fostering a culture of customer-centricity within the team, promoting a customer-first approach to issue resolution.
  • Monitoring customer satisfaction and feedback, identifying trends and areas for improvement in the escalation process.
  • Providing training and support to team members on tools used, escalation procedures, and processes.

We offer a competitive compensation package, opportunities for professional growth and development, and a dynamic work environment that values innovation and collaboration. If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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