Customer Relationship Specialist

1 week ago

Kurnool, Andhra Pradesh, India beBeeRelationship Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title:

Customer Relationship Specialist

">

Key Responsibilities:
  1. Establish and maintain strong relationships with customers to ensure high satisfaction levels.
  2. Act as the primary point of contact for customers, handling queries and providing accurate resolutions.
  3. Assist in the home-buying process, guiding customers through documentation and post-sales support.
  4. Collaborate with sales, CRM, and legal teams to streamline customer communication.
  5. Track customer interactions using CRM software and maintain detailed records.
  6. Address and resolve customer complaints efficiently while ensuring a positive customer experience.
  7. Analyze customer feedback and provide insights for service improvement.
  8. Ensure compliance with industry best practices and company policies.
">Qualifications & Skills:
  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • 2+ years of experience in customer relationship management, preferably in real estate or housing projects.
  • Strong interpersonal and negotiation skills to build and maintain customer relationships.
  • Excellent verbal and written communication skills in English and Hindi.
  • Proficiency in CRM software and Microsoft Office tools.
  • Analytical mindset with the ability to interpret customer data and market trends.
  • Ability to work under pressure, handle multiple tasks, and meet deadlines.
  • Flexibility to work on weekends or extended hours if required.

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