Building Stronger Customer Relationships

1 day ago


Kurnool, Andhra Pradesh, India beBeeEngagement Full time ₹ 8,00,000 - ₹ 10,00,000

Customer Engagement Manager

We are seeking a detail-oriented and analytical Customer Engagement Manager to oversee customer relationship management systems, execute CRM campaigns, analyze customer data, and support the business team in enhancing customer engagement, retention, and growth strategies.

Key Responsibilities:

  • Manage and maintain the CRM database, ensuring data accuracy, cleanliness, and segmentation.
  • Execute CRM campaigns (email, SMS, push notifications) to support sales and marketing initiatives.
  • Monitor customer engagement, conversion rates, and churn, and provide actionable insights to the business team.
  • Collaborate with sales, marketing, and product teams to personalize and optimize customer journeys.
  • Analyze campaign performance and provide regular reports with recommendations for improvement.
  • Support loyalty and retention programs, including customer feedback and satisfaction surveys.
  • Assist in the automation of CRM processes and workflows to improve efficiency.

Required Skills and Qualifications:

  • Bachelor's degree in Business, Marketing, Data Analytics, or related field.
  • Experience in B2B or B2C environments.
  • 1–3 years of experience in a CRM, marketing, or customer engagement role.
  • Proficiency in CRM platforms (e.g., Moengage, Firebase, Kwikengage, etc.).
  • Strong analytical skills and experience with tools like Excel or Google Sheets.
  • Excellent communication and collaboration skills.
  • Detail-oriented with a strong focus on data quality and customer insights.
  • Familiarity with digital marketing and customer segmentation strategies.

About this Role:

This is an exciting opportunity to join our business team and make a meaningful impact on customer engagement and retention. If you are a motivated and detail-oriented professional with a passion for customer relationships, we encourage you to apply.



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