
Luxury Client Relationship Specialist
7 days ago
We are seeking a skilled and proactive professional to manage client relationships and deliver exceptional customer experiences.
Key Responsibilities:- Client Engagement & Support:
- Manage client interactions through various channels, ensuring timely and professional responses.
- Maintain accurate records of client interactions, orders, and communication logs.
- CRM & Process Management:
- Plan and execute CRM campaigns to drive client retention and satisfaction.
- Track and analyze customer interactions to provide actionable insights and support process improvement initiatives.
- Collaboration & Insights:
- Work closely with cross-functional teams to resolve client queries and concerns.
- Build and maintain strong relationships with high-value clients, driving loyalty and retention.
- Report on customer trends, feedback, and loyalty metrics to inform business decisions.
- Experience:
- A minimum of 2-4 years of experience in CRM, luxury retail, or jewelry brands.
- Skills & Tools:
- Proficiency in CRM tools and MS Office.
- Strong communication and interpersonal skills.
- Attributes:
- Customer-focused, organized, proactive, and solution-driven mindset.
- Contribute to enhancing customer journeys and loyalty programs.
- Grow in a professional, collaborative, and growth-oriented environment.
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