Customer Experience Liaison

4 days ago


Kurnool, Andhra Pradesh, India beBeeCustomerRelations Full time ₹ 50,00,000 - ₹ 80,00,000

We are seeking a skilled professional to play a key role in maintaining long-term customer relationships. The Customer Relations Specialist will be the first point of contact for client queries, providing end-to-end support and ensuring timely resolution of issues.

Responsibilities include:

  • Acting as the primary liaison between clients and internal teams
  • Maintaining strong, positive relationships with clients through regular updates and issue resolution
  • Coordinating with operations, dispatch, and visibility teams to resolve service-related concerns
  • Providing support for account setup, documentation, and order processing
  • Managing escalations and ensuring proactive communication with clients
  • Assisting in onboarding new clients and providing guidance on Transway Group services
  • Documenting client interactions and maintaining accurate records in CRM systems
  • Gathering feedback and sharing insights with management to enhance customer experience

Qualifications & Skills:

  • Bachelor's degree (preferred in Business, Logistics, or related field)
  • 2-3 years of experience in customer service, client relations, or logistics support
  • Strong communication skills (verbal and written) in English
  • Problem-solving ability with a customer-first mindset
  • Good knowledge of North American Trucking operations preferred
  • Ability to multitask and work under pressure in a fast-paced environment
  • Proficiency in MS Office and CRM tools


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