Customer Engagement Specialist

3 days ago

Kurnool, Andhra Pradesh, India beBeeEngagement Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: Customer Engagement Specialist

Location: Bangalore

About the Role:

We are seeking a meticulous and analytical professional to evaluate daily sales calls, ensuring high communication standards and enhancing customer interactions.

Key Responsibilities:

  • Assess performance on tone and voice modulation, objection handling, product knowledge, company introduction, sales pitch effectiveness, and compliance with scripts and legal guidelines.
  • Maintain detailed evaluation reports and scorecards for each sales call.
  • Provide constructive feedback and improvement recommendations to telecallers and team leaders.
  • Identify recurring gaps or issues in sales conversations and suggest targeted training or process improvements.
  • Collaborate with training and sales managers to develop quality benchmarks and coaching initiatives.

Qualifications & Skills:

  • Bachelor's degree in Business, Communications, or a related field (preferred).
  • Prior experience in sales call auditing, telecalling, or sales training is highly desirable.
  • Strong communication and analytical skills with a keen eye for detail.
  • Ability to provide objective, actionable feedback for performance improvement.
  • Familiarity with CRM and call monitoring tools is a plus.

What We Offer:

  • The opportunity to shape and elevate our sales culture.
  • A collaborative and growth-oriented work environment.
  • Opportunities for professional development and ongoing learning.

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