Frontline Customer Engagement Specialist

2 days ago


Kurnool, Andhra Pradesh, India beBeeCustomer Full time ₹ 5,99,999 - ₹ 10,99,999
Job Title

Our company is seeking a skilled Customer Service Representative to join our team. This role involves delivering exceptional customer service support and collections via phone calls to insurance companies, end customers, and patients.

The ideal candidate will have experience in RCM/DME with a minimum of 1 year and be proficient in handling inbound and outbound calls to resolve customer inquiries, requests, and complaints.

Key Responsibilities:

  • Assessing and resolving customer inquiries
  • Managing and updating customer interactions daily
  • Achieving key performance targets
  • Maintaining effective work procedures according to client process workflows and policy guidelines

Required Skills and Qualifications:

  • Strong verbal and written communication skills
  • Neutral accent
  • Good adoption to US culture
  • Active listening skills
  • Good data entry & typing skills
  • Ability to multitask
  • Capability of handling fast-paced, innovative, and constantly changing environment

Work Environment:

Work location: ELCOT Sholinganallur, Chennai

Work timings: US Shift Timings

Required experience: 1 to 4 Years



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