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8 hours ago
Job Title:
A Strategic Customer Engagement Leader
- Develop and execute customer engagement strategies to drive business growth, retention, and satisfaction.
- Manage a team of customer relationship specialists, fostering their development and promoting collaboration.
- Oversee the configuration, customization, and integration of CRM systems for optimal performance and data integrity.
- Analyze customer data, identify trends, and generate reports to measure campaign effectiveness and inform decision-making.
- Collaborate with cross-functional teams to align customer engagement strategies and ensure a consistent customer experience.
- Provide training and support to customers to ensure effective adoption and utilization of CRM systems.
- Stay informed about CRM technology trends and best practices to recommend innovative solutions and improvements.
Requirements:
- Proficiency in CRM platforms, data management, and reporting.
- Strong leadership, communication, and interpersonal skills to effectively manage teams and collaborate with stakeholders.
- Ability to analyze data, identify trends, and solve complex customer-related problems.
- Ability to develop and implement effective customer engagement strategies aligned with business goals.
- Understanding of business processes and ability to align customer engagement strategies with business objectives.
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