Senior Customer Engagement Manager

3 days ago


Kurnool, Andhra Pradesh, India beBeeCustomerRetention Full time ₹ 15,00,000 - ₹ 25,00,000

About the Role

We're seeking an experienced customer engagement expert to lead our CRM initiatives. As a key member of our team, you'll be responsible for developing and executing effective customer retention strategies across various categories.

Key Responsibilities:

  • Design and implement customer-centric campaign calendars that drive engagement and loyalty
  • Manage daily tasks and ensure seamless collaboration with internal teams
  • Create and optimize customer journeys across multiple touchpoints
  • Work closely with cross-functional teams to drive business growth and improvement
  • Analyze results and provide actionable insights to inform future strategies
  • Maintain relationships with vendors and external partners

About You

  • 3-5 years of experience in CRM or lifecycle marketing, preferably in consumer tech or e-commerce
  • Strong understanding of segmentation, personalization, and journey mapping principles
  • Proven analytical skills with experience in campaign reporting and A/B testing
  • Hands-on knowledge of CRM and attribution tools
  • Excellent communication and stakeholder management skills
  • Able to thrive in a fast-paced, dynamic environment

About Our Team

We're a forward-thinking organization dedicated to delivering exceptional customer experiences. If you're passionate about driving business growth through customer-centric initiatives, we'd love to hear from you.



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