User Engagement Manager

5 days ago


Kurnool, Andhra Pradesh, India beBeeLeadership Full time ₹ 1,50,00,000 - ₹ 1,90,00,000
Customer Success Leader

The ideal candidate will lead the development and implementation of customer success frameworks, optimize onboarding, engagement, and user satisfaction.

  • Key Responsibilities:
    • Develop and execute a customer success strategy that drives engagement, adoption, and retention.
    • Collaborate with cross-functional teams to identify opportunities for process improvements and implement changes.
    • Design and deliver training programs to enhance user knowledge and skills.
    • Monitor and report on key performance indicators to inform data-driven decisions.
  • Qualifications and Experience:
    • Bachelor's degree in business, marketing, or related field; advanced degree preferred.
    • Minimum 5 years' experience in customer success management, user experience and adoption, or program strategy roles.
    • Demonstrated success in executing user engagement and adoption strategies.
    • Strong communication and project management skills.
About This Role

This leadership position plays a pivotal role in ensuring users are engaged with our products to an optimal level, and achieve maximum value as a result.

This leader will champion the customer journey and user experience, leveraging product management principles to coordinate feedback, prioritize feature improvements, and implement initiatives that enhance product utilization.

Responsibilities
  1. Customer Success Strategy
  2. Process Improvements
  3. User Enablement
  4. Performance Monitoring
Requirements
  1. Bachelor's Degree
  2. Minimum 5 Years Experience
  3. Strong Communication Skills


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