
Experience Director of Customer Support
6 days ago
Our vision is to deliver innovative digital products and services that transform everyday life across the Middle East. We're building a fast-paced, dynamic ecosystem of solutions that power customer-centric experiences.
We're seeking an experienced Senior Program Manager who can drive strategic leadership in our e-commerce environment.
About this role:This is a pivotal position that requires close collaboration with cross-functional teams and regular engagement with senior stakeholders.
- Lead high-priority initiatives to improve customer satisfaction and reduce churn.
- Develop and implement strategies to enhance customer support processes.
- Collaborate with technical teams to shape the CS technology roadmap.
This role demands strong leadership skills, the ability to thrive in a fast-paced environment, and a passion for delivering exceptional customer experiences.
Key requirements:To succeed in this role, you'll need:
- Proven experience in program management.
- Strong leadership and communication skills.
- Ability to work collaboratively in a dynamic team.
You'll be responsible for driving business growth, improving operational efficiency, and ensuring seamless customer interactions.
What we offer:In return for your expertise, we offer:
- A dynamic work environment.
- Opportunities for professional growth and development.
- A competitive compensation package.
Join us in shaping the future of our ecosystem and delivering unparalleled customer experiences.
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