Director of Customer Experience

1 day ago


Tiruppur, Tamil Nadu, India beBeeCustomer Full time ₹ 14,50,000 - ₹ 26,50,000

Job Title: Director of Customer Experience

About the Role:

We are seeking a visionary leader to oversee customer support operations and drive excellence in client satisfaction, ticket resolution, and user experience.

Main Responsibilities:
  • Lead cross-functional teams across geographies, managing priorities and ensuring seamless collaboration.
  • Develop and implement strategies to enhance support KPIs, driving continuous improvement initiatives.
  • Collaborate with Product, Tech & Delivery teams to deliver exceptional customer experiences.
Requirements:
  • 10+ years in Customer Support or equivalent roles for SaaS platforms.
  • Experience managing global enterprise accounts (US & EMEA preferred).
  • Familiarity with DevOps/SaaS support ecosystem, excellent communication, and escalation management skills.

Join our organization in shaping the future of customer support



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