
Director of Customer Experience
1 day ago
Job Title: Director of Customer Experience
About the Role:We are seeking a visionary leader to oversee customer support operations and drive excellence in client satisfaction, ticket resolution, and user experience.
Main Responsibilities:- Lead cross-functional teams across geographies, managing priorities and ensuring seamless collaboration.
- Develop and implement strategies to enhance support KPIs, driving continuous improvement initiatives.
- Collaborate with Product, Tech & Delivery teams to deliver exceptional customer experiences.
- 10+ years in Customer Support or equivalent roles for SaaS platforms.
- Experience managing global enterprise accounts (US & EMEA preferred).
- Familiarity with DevOps/SaaS support ecosystem, excellent communication, and escalation management skills.
Join our organization in shaping the future of customer support
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