Customer Experience Leader

3 days ago


Tiruppur, Tamil Nadu, India beBeeCustomerService Full time ₹ 9,00,000 - ₹ 12,00,000
Customer Service Manager Job Description

We are seeking an experienced Customer Service Manager to lead our customer service team in Bengaluru. The successful candidate will be responsible for managing a team of customer service representatives, ensuring customer satisfaction and resolving customer issues.

The ideal candidate will have strong leadership and team management experience, as well as excellent analytical and communication skills. They will be able to work on-site in Bengaluru and must possess the ability to develop support strategies, handle escalations, and improve service processes.

  • Critical Skills:
  • Customer Satisfaction
  • Customer Service
  • Customer Support
  • Strong Analytical Skills
  • Leadership Experience
  • Excellent Communication Skills

This is a full-time role that offers a dynamic work environment with opportunities for growth and development. We are looking for a dedicated professional who can provide exceptional customer service and drive business results.

About the Role:

This position is responsible for:

  • Managing a team of customer service representatives
  • Ensuring customer satisfaction and resolving customer issues
  • Developing support strategies and improving service processes

Qualifications:

  • Bachelor's degree in Business Administration or related field
  • Minimum 5 years of experience in customer service management
  • Strong leadership and team management experience
  • Excellent analytical and communication skills


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