Customer Experience Specialist

2 days ago


Tiruppur, Tamil Nadu, India beBeeCustomerCare Full time ₹ 40,00,000 - ₹ 80,00,000

Job Summary:

We seek a dedicated professional to deliver top-notch customer service, resolve issues efficiently, and ensure a positive experience across various channels.

Key Responsibilities:

* Respond promptly and professionally to customer inquiries via phone, email, and chat.

* Identify and resolve customer issues effectively while maintaining a positive attitude.

* Provide accurate, valid, and complete information using the right tools and resources.

* Document customer interactions and update internal databases with details of inquiries, feedback, and actions taken.

* Collaborate with internal teams to ensure customer satisfaction.

* Escalate unresolved issues to the appropriate departments as necessary.

* Follow communication procedures, guidelines, and policies.

* Contribute to team goals and meet or exceed personal targets for sales and customer satisfaction.

Requirements:

* Proven customer support or client service experience is preferred.

* Excellent communication and interpersonal skills are essential.

* Ability to multi-task, prioritize, and manage time effectively.

* Strong problem-solving skills and attention to detail are required.

* High school diploma or equivalent; a college degree is an asset.

Benefits:

* Opportunity to work in a dynamic environment.

* Collaborative and supportive team culture.

* Ongoing training and development opportunities.

* Competitive compensation package.

As a Customer Care Representative, you will play a critical role in delivering exceptional customer experiences. If you are a motivated and results-driven individual who is passionate about providing outstanding service, we encourage you to apply.



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