
Customer Experience Strategist
7 days ago
We are seeking a seasoned professional to lead the onboarding process for our clients.
Key Responsibilities:- Process Refinement: Develop and enhance the customer onboarding process to deliver an exceptional experience.
- Collaboration and Relationship Building: Work closely with cross-functional teams to foster strong relationships and drive business growth.
- Performance Measurement: Establish key performance indicators (KPIs) to measure process efficiency and overall account health.
- Client Partnership: Partner with clients to identify operational challenges and opportunities for platform expansion.
- Technical Support: Provide timely support to resolve product-related queries.
- Innovation and Improvement: Work closely with product management to translate customer feedback into actionable insights.
To succeed in this role, you should possess a deep understanding of software as a service (SaaS) and cloud-based environments, have a builder mindset, and be adept at troubleshooting complex technical issues.
About You:- A minimum of 4-6 years of experience in customer-facing roles, such as Technical Onboarding Manager or Solutions Architect.
- A proven track record of managing large-scale implementations and consulting with executives at Fortune 500 companies.
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