Technical Support Specialist for ROV and AGV Operations
20 hours ago
As a Technical Support Specialist at Oceaneering, you will play a critical role in providing technical support to queries associated with ROV, Survey, C-NAV, and AGV equipment. Our ideal candidate will have a strong background in electronics or electrical engineering and experience working with database management systems.
The main purpose of this position is to provide real-time troubleshooting using available documentation and resources. This includes resolving queries associated with ROV, Survey, C-NAV, and AGV equipment and preparing customized reports for management.
Responsibilities:- Resolve queries associated with ROV, Survey, C-NAV, and AGV equipment
- Handle HLS calls for providing support to onshore and offshore operations maintaining set SLAs
- Issue License Keys to customers for data subscriptions using C NAV Software tools maintaining set SLAs
- Prepare, revise, and verify technical procedures/documentation for addressing issues/requirements of offshore and onshore personnel
- Prepare a Technical Database based on inputs from Subject Matter Experts and previous data of queries/issues resolved for future reference
We offer a competitive salary range of $80,000 - $110,000 per annum, depending on experience, as well as benefits such as medical insurance, retirement savings plan, and paid time off. If you are a proactive, positive, and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
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