Technical Support Specialist
1 week ago
Job Summary:
Oceaneering seeks a skilled Technical Support Specialist to join our team. In this role, you will provide technical support to business users in a remote setting, troubleshooting and resolving technical issues via phone, email, or instant messaging.
Key Responsibilities:
- Identify, research, and communicate technical issues to drive resolution
- Operate in 24x7 rotational shifts to ensure continuous support
- Respond to telephone calls and emails for technical and functional support
- Document, track, and monitor issues to ensure timely resolution
- Prepare reports and dashboards using IT ticket data
Requirements:
- Bachelor's degree in computer science or equivalent education and experience
- 1-3 years of IT support experience and/or call center experience
- Good problem-solving skills and attention to detail
- Excellent communication skills in English language
Working Conditions:
This position is considered office work, with occasional exposure to airborne dust in the workplace.
Career Development:
Oceaneering prioritizes providing learning and development opportunities to enable employees to achieve their potential and take charge of their future.
Language: English
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