Technical Support Specialist
1 month ago
Job Summary
This role is responsible for providing technical support to business users in a remote setting. The successful candidate will be able to troubleshoot and resolve technical issues, as well as provide training and documentation to end-users.
Key Responsibilities
- Provide technical support to business users via phone, email, and instant messaging
- Identify, research, and communicate technical issues to drive resolution
- Operate in 24x7 rotational shifts
- Respond to telephone calls and emails for technical and functional support
- Document, track, and monitor issues to ensure timely resolution of service center tickets
- Prepare reports and dashboards using data on IT tickets
Requirements
- Bachelor's degree in computer science or equivalent education and experience
- 1-3 years of IT support experience and/or call center experience
- Good problem-solving skills and attention to detail
- Excellent communication skills in English language
- Able to work independently and willing to work in rotational shifts
Working Conditions
This position is considered office work, characterized as follows:
- Almost exclusively indoors during the day and occasionally at night
- Occasional exposure to airborne dust in the workplace
- Work surface is stable (flat)
Career Development
Oceaneering prioritizes providing learning and development opportunities to enable employees to achieve their potential and take charge of their future. We offer training, including HSSE awareness, apprenticeships, entry and advanced level technical courses, management development seminars, and leadership and supervisory training.
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