Technical Support Specialist
1 day ago
Position Summary
The main purpose of this position is to provide technical support to queries associated with ROV, Survey, C-NAV, and AGV equipment. It includes database management using helpdesk and knowledge base software, assisting in troubleshooting using available resources, and preparing customized reports for management.
Duties & Responsibilities
Technical Support
- Resolve queries associated with ROV, Survey, C-NAV, and AGV equipment and real-time troubleshooting using available documentation and resources.
- Handle HLS calls for providing support to onshore and offshore operations maintaining set SLAs.
- Issue License Keys to customers for data subscriptions using C NAV Software tools maintaining set SLAs.
Database Management
- Prepare, revise, and verify technical procedures/documentation for addressing issues/requirements of offshore and onshore personnel.
- Prepare a Technical Database based on inputs from Subject Matter Experts and previous data of queries/issues resolved for future reference.
- Database Management using helpdesk and knowledge base software like Peoplesoft, Business Intelligence, Smart Sheets, etc with precision.
Reporting and Analysis
- Prepare customized reports and dashboards for Operations, Commercial Bidding, Technical Departments, and Senior management.
- Identify, Evaluate, and Interpret trends for detailed analysis of data.
Supervisory Responsibilities
This position has/does not have direct supervisory responsibilities.
Reporting Relationship
Manager, Robotics Support Centre
Qualifications
Required
- B. TECH in ELECTRONICS /ELECTRICAL/MECHANICAL Engineering (E)
- Able to work in rotational shifts 42.5 hours (weekly) (Morning, Evening, Night & Weekends) (E)
- Knowledge of MS-Office and computer fundamentals (E)
Desired
- 0-1-year experience in Support Operations (P)
Knowledge, Skills, Abilities and Other Characteristics
- Excellent Verbal & Written Communication Skills in English
- Creative thinking and team work skills
- Possessing a proactive, positive, "can-do" attitude
- Gives and receives constructive feedback.
- Able to perform multitasking.
- Ensures that others involved in a project or effort are kept informed about developments and plans
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