Technical Support Specialist

1 day ago


Chandigarh, Chandigarh, India Oceaneering Full time

Position Summary

The main purpose of this position is to provide technical support to queries associated with ROV, Survey, C-NAV, and AGV equipment. It includes database management using helpdesk and knowledge base software, assisting in troubleshooting using available resources, and preparing customized reports for management.

Duties & Responsibilities

Technical Support

  • Resolve queries associated with ROV, Survey, C-NAV, and AGV equipment and real-time troubleshooting using available documentation and resources.
  • Handle HLS calls for providing support to onshore and offshore operations maintaining set SLAs.
  • Issue License Keys to customers for data subscriptions using C NAV Software tools maintaining set SLAs.

Database Management

  • Prepare, revise, and verify technical procedures/documentation for addressing issues/requirements of offshore and onshore personnel.
  • Prepare a Technical Database based on inputs from Subject Matter Experts and previous data of queries/issues resolved for future reference.
  • Database Management using helpdesk and knowledge base software like Peoplesoft, Business Intelligence, Smart Sheets, etc with precision.

Reporting and Analysis

  • Prepare customized reports and dashboards for Operations, Commercial Bidding, Technical Departments, and Senior management.
  • Identify, Evaluate, and Interpret trends for detailed analysis of data.

Supervisory Responsibilities

This position has/does not have direct supervisory responsibilities.

Reporting Relationship

Manager, Robotics Support Centre

Qualifications

Required

  • B. TECH in ELECTRONICS /ELECTRICAL/MECHANICAL Engineering (E)
  • Able to work in rotational shifts 42.5 hours (weekly) (Morning, Evening, Night & Weekends) (E)
  • Knowledge of MS-Office and computer fundamentals (E)

Desired

  • 0-1-year experience in Support Operations (P)

Knowledge, Skills, Abilities and Other Characteristics

  • Excellent Verbal & Written Communication Skills in English
  • Creative thinking and team work skills
  • Possessing a proactive, positive, "can-do" attitude
  • Gives and receives constructive feedback.
  • Able to perform multitasking.
  • Ensures that others involved in a project or effort are kept informed about developments and plans


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