Support Specialist
1 week ago
Job Summary
We are seeking a highly skilled and experienced Support Analyst with expertise in.NET, SQL Server, and PL/SQL to provide exceptional technical support to internal and external customers. The ideal candidate will have strong problem-solving skills, a deep understanding of the full application stack, and the ability to analyze and recreate issues.
Key Responsibilities:
- Provide 24x5 technical support for internal and external customers
- Handle and resolve support tickets efficiently, ensuring customer satisfaction
- Provide Tier 1 and Tier 2 technical support, escalating issues as necessary to the appropriate support teams
- Collaborate with other internal support teams to handle and resolve customer issues
- Develop a thorough understanding of the full application stack, including end-to-end connectivity and integration points with ERP and other edge applications
- Analyze and recreate issues to resolve root causes and recommend solutions
- Maintain a comprehensive knowledge of UX best practices and ensure that customers have seamless interactions with our digital tools
- Identify and implement continuous improvements, streamlining support processes and enhancing the overall customer experience
Requirements:
- Proactive and self-motivated, with a willingness to learn and continuously improve
- 3+ years of experience in technical support, with specific expertise in.NET, SQL Server, and PL/SQL
- Comprehensive understanding of the full application stack, including end-to-end connectivity and integration points
- Familiarity with UX standard methodologies and an ability to ensure an exceptional digital experience for customers
- Experience with root cause analysis and issue resolution
- Superb communication and customer service skills, with a solid focus on maintaining customer satisfaction
- Ability to work well independently and as part of a team, adapting to changing priorities and managing multiple tasks concurrently
- Experience using support ticket management systems
- Familiarity with Agile methodology and standard processes
Preferred Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field
- Strong problem-solving abilities and excellent analytical skills
About Emerson:
Emerson is a global company committed to creating a workplace that supports diversity, equity, and inclusion. We offer a comprehensive medical and insurance coverage, competitive compensation, and opportunities for professional growth and development. We are dedicated to creating a safe and inclusive work environment, and we welcome foreign nationals to join us through our Work Authorization Sponsorship.
Why Work at Emerson:
At Emerson, we believe that our employees are our greatest asset. We offer a range of benefits and programs designed to support our employees' physical, emotional, and financial well-being. We are committed to creating a workplace that is inclusive, diverse, and equitable, and we welcome applications from candidates from all backgrounds.
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