Support Specialist

1 week ago


Chandigarh, Chandigarh, India emerson Full time

Job Summary

We are seeking a highly skilled and experienced Support Analyst with expertise in.NET, SQL Server, and PL/SQL to provide exceptional technical support to internal and external customers. The ideal candidate will have strong problem-solving skills, a deep understanding of the full application stack, and the ability to analyze and recreate issues.

Key Responsibilities:

  • Provide 24x5 technical support for internal and external customers
  • Handle and resolve support tickets efficiently, ensuring customer satisfaction
  • Provide Tier 1 and Tier 2 technical support, escalating issues as necessary to the appropriate support teams
  • Collaborate with other internal support teams to handle and resolve customer issues
  • Develop a thorough understanding of the full application stack, including end-to-end connectivity and integration points with ERP and other edge applications
  • Analyze and recreate issues to resolve root causes and recommend solutions
  • Maintain a comprehensive knowledge of UX best practices and ensure that customers have seamless interactions with our digital tools
  • Identify and implement continuous improvements, streamlining support processes and enhancing the overall customer experience

Requirements:

  • Proactive and self-motivated, with a willingness to learn and continuously improve
  • 3+ years of experience in technical support, with specific expertise in.NET, SQL Server, and PL/SQL
  • Comprehensive understanding of the full application stack, including end-to-end connectivity and integration points
  • Familiarity with UX standard methodologies and an ability to ensure an exceptional digital experience for customers
  • Experience with root cause analysis and issue resolution
  • Superb communication and customer service skills, with a solid focus on maintaining customer satisfaction
  • Ability to work well independently and as part of a team, adapting to changing priorities and managing multiple tasks concurrently
  • Experience using support ticket management systems
  • Familiarity with Agile methodology and standard processes

Preferred Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or a related field
  • Strong problem-solving abilities and excellent analytical skills

About Emerson:

Emerson is a global company committed to creating a workplace that supports diversity, equity, and inclusion. We offer a comprehensive medical and insurance coverage, competitive compensation, and opportunities for professional growth and development. We are dedicated to creating a safe and inclusive work environment, and we welcome foreign nationals to join us through our Work Authorization Sponsorship.

Why Work at Emerson:

At Emerson, we believe that our employees are our greatest asset. We offer a range of benefits and programs designed to support our employees' physical, emotional, and financial well-being. We are committed to creating a workplace that is inclusive, diverse, and equitable, and we welcome applications from candidates from all backgrounds.



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