Technical Support Specialist
4 weeks ago
Position Summary
The main purpose of this position is to provide technical support to queries associated with ROV, Survey, C-NAV, and AGV equipment. It includes Database Management using helpdesk and knowledge base software, assisting in troubleshooting using available resources, and preparing customized reports for management.
Duties & Responsibilities
As a Technical Support Specialist, you will be responsible for resolving queries associated with ROV, Survey, C-NAV, and AGV equipment, and performing real-time troubleshooting using available documentation and resources.
You will handle HLS calls for providing support to onshore and offshore operations, maintaining set SLAs. Additionally, you will issue License Keys to customers for data subscriptions using C NAV Software tools, maintaining set SLAs.
You will prepare, revise, and verify technical procedures/documentation for addressing issues/requirements of offshore and onshore personnel. You will also prepare a Technical Database based on inputs from Subject Matter Experts and previous data of queries/issues resolved for future reference.
You will perform Database Management using helpdesk and knowledge base software like Peoplesoft, Business Intelligence, Smart Sheets, etc., with precision. You will also prepare customized reports and dashboards for Operations, Commercial Bidding, Technical Departments, and Senior management.
Qualifications
Required qualifications include a B. TECH in ELECTRONICS/ELECTRICAL/MECHANICAL Engineering, ability to work in rotational shifts, and knowledge of MS-Office and computer fundamentals.
Desired qualifications include 0-1 year of experience in Support Operations and excellent verbal and written communication skills in English.
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