Tech Support Specialist
3 weeks ago
Emerson is seeking a highly skilled Support Specialist to join our team. The ideal candidate will have expertise in .NET, , SQL Server, and PL/SQL, as well as strong problem-solving skills and a deep understanding of the full application stack.
Key Responsibilities:
- Provide 24x5 technical support to internal and external customers
- Handle and resolve support tickets efficiently, ensuring customer satisfaction
- Collaborate with other internal support teams to handle and resolve customer issues
- Analyze and recreate issues to resolve root causes and recommend solutions
Requirements:
- Proactive and self-motivated, with a willingness to learn and continuously improve
- 3+ years of experience in technical support, with specific expertise in .NET, , SQL Server, and PL/SQL
- Comprehensive understanding of the full application stack, including end-to-end connectivity and integration points
Preferred Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field
- Strong problem-solving abilities and excellent analytical skills
We offer a competitive compensation and benefits package, comprehensive medical and insurance coverage, and a commitment to diversity, equity, and inclusion. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply.
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