Customer Support Specialist
2 weeks ago
About the Role:
We are seeking a skilled Customer Support Specialist to join our team at Basware.
About the Role:
The ideal candidate will have a strong background in customer support and be able to provide high-quality resolutions to customers while meeting defined support standards.
Key Responsibilities:
- Develop a strong understanding of assigned product solutions and technical platforms.
- Provide detailed technical support on assigned products to Basware customers.
- Assist customers with understanding product functionality and provide excellent customer service.
- Ensure customer satisfaction by advising customers on preventive maintenance and configurations.
- Troubleshoot potential defects and submit to product management with full analysis for bug fixing.
About the Team:
Our team is dedicated to providing exceptional customer support and ensuring customer satisfaction.
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