Customer Care Specialist
2 weeks ago
As a Customer Care Specialist at eClerx, you will be responsible for delivering exceptional customer service to customers in the United States through our Inbound US Chat Process. Your primary goal will be to ensure that customer needs are addressed, questions are answered, and opportunities for product sales and services are captured.
Main Responsibilities:
- Respond to incoming chats from customers in a professional and courteous manner, engaging them in conversation to understand their needs and concerns.
- Provide accurate and timely information about products and services, pricing, and promotions, and proactively seek opportunities to upsell and cross-sell.
- Handle customer objections and concerns with empathy and professionalism, and work to address them to close the sale.
- Document all customer interactions and details of inquiries, issues, and sales in our CRM system.
- Maintain a high level of knowledge about our products and services, as well as industry trends and best practices.
Requirements:
- Excellent written communication skills in English.
- Previous experience in a customer service and sales role, preferably in a chat or online environment.
- Ability to multitask, prioritize, and manage time effectively.
- Strong problem-solving skills and the ability to think on your feet.
- Comfortable working in a fast-paced environment.
- Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
Education:
- Bachelor's degree in any field is preferred.
About the Role:
This is an exciting opportunity for a people-person with a passion for delivering outstanding customer service and driving sales and upselling in a chat environment. If you have the necessary skills and experience, we encourage you to apply.
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