IT Support Specialist

1 week ago


Chandigarh, Chandigarh, India Innovation Technology By Design Full time
Job Title: System Administrator

About the Role:

We are seeking a highly skilled System Administrator to join our team at Innovation Technology By Design. As a key member of our IT department, you will be responsible for providing top-notch technical support to our customers, ensuring the smooth operation of our IT infrastructure, and driving problem investigations and resolution.

Key Responsibilities:

  • Provide professional IT support to customers with a focus on customer service
  • Monitor and administer IT infrastructure, including firewalls, switches, and access points
  • Drive problem investigations and resolution as required
  • Troubleshoot Windows server issues and manage physical and virtual servers
  • Administer Hyper-V, VMware, Azure, and AWS environments
  • Manage and troubleshoot NAS and SAN storage
  • Plan and execute upgrades and updates of infrastructure
  • Resolve all tickets in a timely and professional manner while meeting customer Service Level Agreements (SLA)

Requirements:

  • 1-2 years of IT or related domain experience
  • Excellent written and verbal communication skills
  • Excellent customer service skills
  • Education: Graduate (Any stream) preferably in computer science or a related field
  • At least 2 years of experience in end-user technical support
  • Hands-on experience with Wintel and Networking
  • Strong customer service experience and excellent verbal and written communication skills
  • Hands-on experience with Server and Network Administration and Troubleshooting
  • Good knowledge and experience of Server Roles (AD, DNS, DHCP, IIS, File & Print, RDS, etc.)
  • Hands-on experience working on Hyper-V and VMware
  • Basic knowledge of Firewalls, Switching, and Routing
  • Understanding of backups and storage (SAN and NAS)
  • Knowledge of Wintel networking
  • Experienced in networking monitoring tools

What We Offer:

At Innovation Technology By Design, we offer a dynamic and challenging work environment, competitive compensation, and opportunities for growth and development.



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