IT Support Specialist
1 week ago
About the Role:
We are seeking a highly skilled System Administrator to join our team at Innovation Technology By Design. As a key member of our IT department, you will be responsible for providing top-notch technical support to our customers, ensuring the smooth operation of our IT infrastructure, and driving problem investigations and resolution.
Key Responsibilities:
- Provide professional IT support to customers with a focus on customer service
- Monitor and administer IT infrastructure, including firewalls, switches, and access points
- Drive problem investigations and resolution as required
- Troubleshoot Windows server issues and manage physical and virtual servers
- Administer Hyper-V, VMware, Azure, and AWS environments
- Manage and troubleshoot NAS and SAN storage
- Plan and execute upgrades and updates of infrastructure
- Resolve all tickets in a timely and professional manner while meeting customer Service Level Agreements (SLA)
Requirements:
- 1-2 years of IT or related domain experience
- Excellent written and verbal communication skills
- Excellent customer service skills
- Education: Graduate (Any stream) preferably in computer science or a related field
- At least 2 years of experience in end-user technical support
- Hands-on experience with Wintel and Networking
- Strong customer service experience and excellent verbal and written communication skills
- Hands-on experience with Server and Network Administration and Troubleshooting
- Good knowledge and experience of Server Roles (AD, DNS, DHCP, IIS, File & Print, RDS, etc.)
- Hands-on experience working on Hyper-V and VMware
- Basic knowledge of Firewalls, Switching, and Routing
- Understanding of backups and storage (SAN and NAS)
- Knowledge of Wintel networking
- Experienced in networking monitoring tools
What We Offer:
At Innovation Technology By Design, we offer a dynamic and challenging work environment, competitive compensation, and opportunities for growth and development.
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