Customer Success Professional

4 days ago

Chennai, Tamil Nadu, India beBeeCareer Full time US$ 80,000 - US$ 1,20,000
Job Description

The role of a Customer Success Manager at Canonical is to develop trust with customers and provide them with the best possible experience navigating Canonical's vast offering.

Through a clear understanding of their customer's objectives, the Customer Success Manager can activate a large range of internal and external capabilities to alleviate any pain point, align expectations, as well as help draw and deliver on an appropriate collaboration roadmap.

This involves working closely with other teams to ensure the best user experience for customers through problem-solving, onboarding, enablement, and value realization all the way to success.

Collaborating with Sales and Support in developing and delivering engagement plans that fulfill the customer's objectives is also essential.

Required Skills and Qualifications
  • Customer-facing experience
  • An empathetic individual with a natural drive to help others
  • Passion for technology, infrastructure, and Ubuntu
  • Excellent presentation skills
  • Strong organizational skills, ability to structure and constantly update documentation
  • A team player capable of interacting with all departments internally

We appreciate proficiency in multiple languages, including Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside excellent English language skills.

Benefits
  • Distributed work environment with twice-yearly team sprints in person
  • Personal learning and development budget of USD 2000 per year
  • Annual compensation review
  • Recognition rewards
  • Annual holiday leave
  • Maternity and paternity leave
  • Employee Assistance Programme
  • Opportunity to travel to new locations to meet colleagues from your team and others
  • Priority Pass for travel and travel upgrades for long haul company events
What We Offer

We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually to ensure we recognize outstanding performance.

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