Customer Success Professional

24 hours ago

Chennai, Tamil Nadu, India beBeeCustomer Full time ₹ 18,00,000 - ₹ 27,00,000

Unlock a Dynamic Career as a Customer Success Manager

Job Description:

- Deliver exceptional customer experiences and drive long-term relationships by providing proactive guidance, creative solutions, and expert support.

- Foster trust with customers by ensuring the company keeps its promises, identifying and addressing issues promptly, and monitoring through resolution.

- Develop in-depth knowledge of our product and help customers achieve success by understanding their unique needs and goals.

- Collaborate with internal teams to implement innovative strategies, provide on-demand training, and offer technical pitches that drive business value and satisfaction.

Required Skills & Qualifications:

  • Technical Expertise: Working knowledge of CRM applications like Salesforce, JIRA, Zoho, Freshdesk, and Zendesk; experience with SAAS Applications; and familiarity with AI/ML, NLP/NLU, and database technologies.
  • Customer-Facing Experience: 6-9 years of experience in technical customer-facing roles, including customer support, customer success, presales, and post-sales consulting and technical services.

Benefits:

  • Opportunity to Shape the Future: Contribute to shaping the future of customer support by understanding customer needs and driving innovation.
  • Dynamic Work Environment: Work in a dynamic environment that fosters collaboration, creativity, and continuous learning.

Other Opportunities:

  • Professional Growth: Develop your skills, expertise, and leadership capabilities to drive career growth and success.
  • Cross-Functional Collaboration: Collaborate with cross-functional teams to drive business outcomes and achieve shared goals.

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