Customer Success Professional

2 days ago

Chennai, Tamil Nadu, India beBeeRenewal Full time ₹ 45,00,000 - ₹ 85,00,000

Are you looking for a challenging and rewarding role in customer success? Look no further We are seeking an experienced Renewals Associate to join our team. As a key member of our customer success team, you will be responsible for delivering exceptional customer service, ensuring timely renewals, and building strong relationships with our customers.

About the Role:
  • Provide top-notch customer service, including quotations and query resolution
  • Maximize revenue by providing excellent customer service while adhering to company policies
  • Take ownership of customer enquiries until resolution
  • Communicate quotations and provide tailored advice on pricing and cover
  • Respond to customer enquiries via email or phone, ensuring all necessary information is obtained and communicated promptly
  • Manage renewal processes and ensure they are actioned before deadlines
  • BUILD STRONG CUSTOMER RELATIONSHIPS THROUGH TELEPHONE ACCOUNT MANAGEMENT
  • Stay up-to-date with product developments to maintain high-level product knowledge
  • Develop a deep understanding of our customers' business models
  • Coordinate proactively with internal stakeholders and communicate effectively with customers
Required Skills and Qualifications:
  • Prior experience in Renewals process
  • Willingness to work flexible shifts (including UK hours)
  • 5-day working week (Monday to Friday)
  • Interest in working from our Chennai office (Nungambakkam)
  • Cab facility provided for female employees only
Benefits:
  • Competitive salary package
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment

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