Transition Expert

2 days ago

Pune, Maharashtra, India beBeeTransition Full time ₹ 9,00,000 - ₹ 12,00,000

Job Description:

We are seeking an experienced Transition Manager to join our team. The successful candidate will be responsible for managing the end-to-end transition of client business processes into our delivery environment.

The role involves planning, execution, and stabilization of transitions across finance, HR, customer service, or other outsourced functions, ensuring minimal disruption and full compliance with SLAs and contractual obligations.

About the Role:

  • Lead the transition lifecycle from contract signature to steady-state operations.
  • Develop and manage transition plans, timelines, and resource allocations.
  • Coordinate with client stakeholders, internal delivery teams, and enabling functions (HR, IT, Facilities, Compliance).
  • Conduct due diligence and process mapping to assess scope, risks, and readiness.
  • Define and track Service Acceptance Criteria (SAC) and ensure operational readiness.
  • Oversee knowledge transfer, training, and documentation handover.
  • Manage cutover planning, hypercare, and early life support (ELS).
  • Ensure compliance with governance, risk, and control frameworks.
  • Track and report on transition KPIs, risks, and mitigation plans.
  • Drive continuous improvement and lessons learned post-transition.
  • Support Pursuits from a transition standpoint, support creation of transition plans for RFx processes.

Qualifications:

  • Bachelor's degree in Business, Operations, or related field.
  • 8+ years of experience in BPO transitions, project management, or service delivery.

Required Skills:

  • Strong understanding of BPO operating models, SLAs, and client onboarding.
  • Experience in transitioning F&A, HR, procurement, or customer service processes.
  • Excellent stakeholder management and communication skills.
  • Proficient in tools like MS Project, Excel, Visio, and collaboration platforms.
  • Certifications preferred: PMP, PRINCE2, ITIL, Six Sigma.

Preferred Skills:

  • Experience with global transitions across multiple geographies.
  • Familiarity with shared services and GIC (Global In-house Center) models.
  • Strong analytical and problem-solving skills.
  • Ability to work in a fast-paced, matrixed environment.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • Collaborative and dynamic work environment.

How to Apply:

Please submit your CV to us.

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