Transition Manager

Role Purpose The purpose of the role is to ensure effective implementation of transition tasks for client account as per the transition plan Do Ensure effective transition as per project plan and timelines Implement transition plans and register new transitions - calendar and spreadsheet on the system Ensure transition tasks are in line with transition plans as directed by the Transition Lead Manager Ensure timely setup of relevant internal tools products for the account to ensure proper program execution Confirm resource assignment for each transition and share details to finance to ensure correct setup of billing accounts Schedule required meetings as directed by the Transition Manager and document meeting minutes Conduct data extraction of hours spent per transition and tracking against planned budget Assist the transition lead in the assessment of technology transition proposals as and when required Support the transition lead to identify and characterize risks associated with the transition transfer project and determine steps needed to mitigate the risks Assist Transition lead with reviewing identifying and assessing emerging requirements technologies capabilities concepts tactics and teaming relationships in areas related to technology transition and transfer Interacting with various stakeholders and functional heads to articulate needs identify raise and drive closure of issues Prepare timely and accurate reports and dashboards as required by the stakeholders Develop and maintain dashboards project progress and reporting in line with the standards of transition methodology and business needs Ensuring all reports dashboards are prepared as per stakeholder requirements as per the desired frequency weekly monthly quarterly Track and follow up with relevant stakeholder for timely updation and data management of transition parameters Maintain appropriate records of transition efforts both successful and unsuccessful to support overall program evaluations and lessons learned efforts Coordinate draft compile and prepare staff material presentations letters memorandums reports or other documents related to the transition Stakeholder management Coordinate transition application efforts with appropriate stakeholders and others who have a critical interest in or decision authority over the proposed transition Provide timely assistance in case of an escalation and support resolution of escalations issues Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Transition Quality Head Strategy and Governance Functional Heads Transition Solution Review assumptions and commitments project execution Delivery Teams Transition projects CIS Risk Compliance Immigration policy and framework compliances Holmes Engineering Deployment of technology Clients Potential clients Transition and showcase of transition capability Display Lists the competencies required to perform this role effectively Functional Competencies Skill Domain Expertise - Knowledge of various tools and statistical analysis methodology- Excel Running Macros Report Generation Dashboards WFM 1X HAD tools - Competent Systems Thinking - Understanding of the Wipro system interrelatedness interdependencies and boundaries and perform problem solving in a complex environment - Foundation Leveraging Technology - In-depth knowledge of and mastery over technology domain that commands expert authority respect- Competent Business Knowledge - Understand the DO P process and workflow key terms and performance and financial parameters - Competent Competency Levels Foundation Knowledgeable about the competency requirements Demonstrates in parts frequently with minimal support and guidance Competent Consistently demonstrates the full range of the competency without guidance Extends the competency to difficult and unknown situations as well Expert Applies the competency in all situations and is serves as a guide to others as well Master Coaches others and builds organizational capability in the competency area Serves as a key resource for that competency and is recognized within the entire organization Behavioral Competencies Analytical Skills Execution Excellence Managing Complexity Handling Pressure Client centricity Passion for results Stakeholder Management Deliver No Performance Parameter Measure 1 Customer Centricity CSAT PCSAT ACSAT top 2 Box NPS Adherence to Program plan charter specifically on services transition - Schedule Quality Efforts Costs Adherence to all customer contractual commitments related to Services transitions Adherence to Services transition norms on all key performance metrics 2 Presales Delivery Excellence 100 compliance in Integrated Transition Framework ITF in all Solution Proposal construct Demonstrate One Wipro by 100 usage of Integrated Transition framework Integrated transition across all LOBs planning and status reporting to Internal management and customer using Digi-Q Process Exceptions to be minimized by 100 compliance to the ITF If you encounter any suspicious mail advertisements or persons who offer jobs at Wipro please email us at Do not email your resume to this ID as it is not monitored for resumes and career applications Any complaints or concerns regarding unethical unfair hiring practices should be directed to our Ombuds Group at We are an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color caste creed religion gender marital status age ethnic and national origin gender identity gender expression sexual orientation political orientation disability status protected veteran status or any other characteristic protected by law Wipro is committed to creating an accessible supportive and inclusive workplace Reasonable accommodation will be provided to all applicants including persons with disabilities throughout the recruitment and selection process Accommodations must be communicated in advance of the application where possible and will be reviewed on an individual basis Wipro provides equal opportunities to all and values diversity