Senior Leadership Client Experience Manager
2 weeks ago
BNY, a leading global financial services company at the center of the world's financial system, is seeking a seasoned professional for the role of Senior Leadership Client Experience Manager. This exciting position is located in Pune and offers a unique chance to make a meaningful impact.
As a member of our Asset Servicing, Client Experience team, you will be responsible for driving seamless service delivery to our global clients. Your key responsibilities will include:
- Maintaining strong relationships with clients to ensure their needs are met and expectations exceeded.
- Collaborating with Relationship Managers to optimize client account setup and governance.
- Leading client fee pricing reviews to ensure alignment with business objectives.
- Identifying revenue leakage opportunities and implementing strategies to address them.
- Serving as the primary escalation point for complex client issues and inquiries.
- Fostering a culture of continuous improvement, identifying process enhancements, and driving automation initiatives to increase efficiency.
- Developing and maintaining policies and procedures for the team, setting metrics, and goals to ensure optimal client satisfaction.
- Mentoring and developing staff, maximizing their individual contribution, professional growth, and teamwork abilities.
To succeed in this role, we are looking for an individual with:
- A Bachelor's degree or higher.
- At least 10 years of experience in investment banking, with a focus on client-facing roles.
- 3+ years of people management experience, with a proven track record of developing high-performing teams.
- Strong communication and interpersonal skills, with the ability to build and maintain relationships with clients and internal stakeholders.
- Proactive and focused attitude towards work, with a commitment to meeting deadlines and delivering results.
We offer highly competitive compensation and benefits packages, reflecting our pay-for-performance philosophy. Our employees enjoy access to flexible global resources, tools, and programs that support their personal and professional development. We are an Equal Employment Opportunity/Affirmative Action Employer, committed to diversity, equity, and inclusion. We welcome applications from underrepresented groups, females, individuals with disabilities, and protected veterans.
Salary: ₹18,00,000 - ₹25,00,000 per annum
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