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Global Customer Care Senior Leadership
2 months ago
We are seeking a seasoned customer care professional to lead our global team, focusing on delivering exceptional service and support to our customers.
About the Role:
- As a senior leader, you will be responsible for developing and implementing strategies to drive business growth, improve operational efficiency, and enhance customer satisfaction.
- You will lead a high-performing team, empowering them to deliver outstanding results and provide excellent customer experiences.
- Your primary focus will be on operational performance management, service management, and team empowerment.
- You will establish and lead local Pune teams to support global customer care regional teams and activities.
- You will develop policies, processes, and systems to meet current and future customer demands.
- You will collaborate with key stakeholders, including commercial leaders, supply chain leaders, and finance leadership.
- You will build a culture passionate about continuous improvement, internal controls, and compliance.
About You:
- You hold a Bachelor's Degree in Information Technology, Computer Science, or Computer Engineering, or equivalent experience in customer service.
- You have a minimum of 12-15 years of experience in customer care activities, including leading contact centers and order management activities.
- You possess strong leadership skills, ability to work across multiple levels, and function effectively in an impactful team environment.
- You can interact and present to senior leadership, think strategically, and persuade and implement a said strategy.
- You have superb communication, collaboration, and relationship-building skills.
What We Offer:
- A competitive estimated salary of $120,000 - $150,000 per annum, based on your location and experience.
- An opportunity to work with a dynamic company like Smith+Nephew, focused on designing and manufacturing technology that takes the limits off living.
- A comprehensive benefits package, including major medical coverage, educational assistance, flexible personal/vacation time off, and parental leave.
- A hybrid work model, allowing for flexibility and work-life balance.
- Ongoing training and development opportunities, including hands-on, team-customized, and mentorship programs.
About Smith+Nephew:
We believe in crafting the greatest good for society, investing in our people and patients. We are committed to welcoming, celebrating, and thriving on diversity.
