Technical Leadership Expert
2 days ago
We are seeking a highly skilled Technical Leadership Expert in IVR Development at Servion Global Solutions.
Job DescriptionIn this role, you will be responsible for leading the development of IVR systems and contributing to the growth of our technical team. Your expertise in Cisco Contact Center products' architecture will be invaluable in driving our business forward.
Key Responsibilities- Leverage your knowledge of IVR and CTI components to design and implement robust solutions.
- Utilize your SQL skills to optimize database performance and ensure seamless integration with our systems.
- Develop and maintain core Java applications, as well as advanced Java features to drive innovation.
- Apply your troubleshooting skills to resolve complex issues and think logically to find creative solutions.
- Lead by example, guiding and mentoring team members to achieve individual and collective goals.
- Effectively manage escalations and demonstrate professionalism in all interactions.
- Collaborate with clients to understand their requirements and participate in discussions to deliver tailored solutions.
- Demonstrate strong leadership and communication skills to inspire and motivate your team.
To succeed in this role, you should have:
- A deep understanding of Cisco Contact Center products' architecture, including IVR and CTI components.
- Proficiency in SQL and core Java, with experience in advanced Java concepts.
- Expertise in troubleshooting and logical thinking, with a track record of delivering innovative solutions.
- Strong leadership and communication skills, with the ability to motivate and guide teams.
- Experience in managing escalations and demonstrating professionalism in client-facing roles.
As a Technical Leadership Expert in IVR Development at Servion Global Solutions, you can expect:
- A competitive salary: $120,000 per year.
- A dynamic and supportive work environment that fosters growth and innovation.
- The opportunity to lead high-impact projects and make a meaningful contribution to our organization.
- A collaborative team culture that values open communication and mutual respect.
- A comprehensive benefits package, including health insurance, retirement planning, and paid time off.
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