Senior Customer Care Operations Manager
3 weeks ago
About Dadhichi Technologies
">We are a leading technology solutions provider seeking an experienced Senior Customer Care Operations Manager to lead our customer care operations team.
Job Summary:
">This is a full-time position responsible for overseeing customer care operations, ensuring high-quality service delivery, and driving performance optimization through data-driven decision-making.
Key Responsibilities:
">- Lead a team of customer care executives to achieve business objectives.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Analyze and present MIS reports to stakeholders.
- Promote a culture of excellence, quality, and continuous improvement within the team.
Requirements:
">To be successful in this role, you will need:
- A strong background in customer care management, preferably with experience in MIS systems.
- Excellent leadership, communication, and interpersonal skills.
- The ability to analyze complex data, identify trends, and make informed decisions.
- A proven track record of achieving performance targets and driving business growth.
What We Offer:
">We offer a competitive salary range of 20,000 - 25,000 per month, depending on experience. Our comprehensive benefits package includes opportunities for career advancement, professional development, and a dynamic work environment.
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