Senior Customer Care Operations Manager

3 weeks ago


Pune, Maharashtra, India Dadhichi Technologies Full time

About Dadhichi Technologies

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We are a leading technology solutions provider seeking an experienced Senior Customer Care Operations Manager to lead our customer care operations team.

Job Summary:

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This is a full-time position responsible for overseeing customer care operations, ensuring high-quality service delivery, and driving performance optimization through data-driven decision-making.

Key Responsibilities:

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  • Lead a team of customer care executives to achieve business objectives.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Analyze and present MIS reports to stakeholders.
  • Promote a culture of excellence, quality, and continuous improvement within the team.

Requirements:

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To be successful in this role, you will need:

  • A strong background in customer care management, preferably with experience in MIS systems.
  • Excellent leadership, communication, and interpersonal skills.
  • The ability to analyze complex data, identify trends, and make informed decisions.
  • A proven track record of achieving performance targets and driving business growth.

What We Offer:

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We offer a competitive salary range of 20,000 - 25,000 per month, depending on experience. Our comprehensive benefits package includes opportunities for career advancement, professional development, and a dynamic work environment.



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