Voice of Customer

Job Title: Voice Process AssociateWe are seeking experienced professionals to support our US-based clients in their voice processes.The ideal candidate should have excellent English communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with professionalism.Key Responsibilities:Handle...

Job Title: Customer Service RepresentativeWe are seeking highly skilled and experienced customer service representatives to join our team. As a key member of our US-based client support team, you will be responsible for delivering exceptional customer service and resolving queries related to products, services, billing, or technical issues.Key...

International Voice Support SpecialistWe are seeking a highly motivated and skilled International Voice Support Specialist to join our team. As an integral part of our operations, you will be responsible for providing exceptional customer support via voice calls.Key Responsibilities:Update CRM and make outbound calls daily using provided leadsVerify and...

We are looking for a customer support professional to join our international e-commerce voice team.The ideal candidate will have excellent communication skills in English and be able to work effectively in a fast-paced environment.Both freshers and experienced professionals can apply, and graduates and undergraduates are welcome. Immediate start is...

Job OverviewAs a customer service representative, you will be the primary point of contact for our international clients. Your role will involve handling inquiries via chat and voice processes in a professional and courteous manner.Key Responsibilities:Respond to client queries in a timely and efficient manner.Ensure excellent English communication skills,...

Job Title: Customer Retention ManagerAbout the RoleThis is an exciting opportunity to join our team as a Customer Retention Manager. In this role, you will be responsible for designing and executing customer retention journeys across digital channels.Key ResponsibilitiesCustomer Lifecycle Management:Design and execute customer retention journeys: onboarding,...

Operations Management PositionJob Overview:We are seeking a seasoned Operations Manager to lead our voice process operations. The ideal candidate will oversee day-to-day operations, manage a team of supervisors and agents, and implement strategies to enhance customer satisfaction and efficiency.

About Our Digital Growth Team:The team focuses on building customer-centric products with human-centered design principles for retail individual and micro, small, and medium enterprise (MSME) customer segments.Our objectives are three-fold: drive better customer experience and engagement, transform existing lines of businesses, and build new digital-only or...

Appointment SpecialistWe are seeking a skilled professional to join our team as an Appointment Specialist. The ideal candidate will have excellent English communication skills, prior experience in handling US-based voice processes, and the ability to work during night and early morning shifts.Main Responsibilities:Conduct outbound calls to schedule...

Customer Support AssociateWe are seeking a skilled customer support professional to provide exceptional service via chat support. As a key member of our team, you will be responsible for responding to customer queries, delivering accurate and professional resolutions, and maintaining high service quality and customer satisfaction.Key Responsibilities:Respond...