Senior Voice Communications Engineer

2 weeks ago


Salem, Tamil Nadu, India beBeeCisco Full time ₹ 60,00,000 - ₹ 1,20,00,000
Job Opportunity

We are seeking a highly skilled and experienced professional to support our Cisco UCCE/UCCX/PCCE solutions and third-party call recording platforms.

  • Cisco ICM, CCMP, CVP, and CUIC troubleshooting expertise is required, as well as a basic understanding of these technologies.
  • A strong background in MACD creation knowledge for Cisco UCCE and IPT platforms is necessary for this role.
  • Familiarity with VOIP protocols (SIP, H.323, MGCP) and ITIL processes is essential.
  • Cisco Voice network deployment models and voice network devices understanding is crucial for the success of this position.
  • Experience with VOIP and Performance Management Tools integration is required.
  • Telecom infrastructure protocols (ISDN, analogy signalling) familiarity is also essential.
  • Ability to work effectively in a 24/7 business support environment is necessary.
  • Proficiency in Cisco Voice platform and CUCM/UCCE/UCCH/CVP platforms is required.
Key Responsibilities
  1. Support Cisco UCCE / UCCX / PCCE solutions and third-party call recording platforms.
  2. Troubleshoot Cisco ICM, CCMP, CVP, and CUIC.
  3. Create MACDs in Cisco UCCE and IPT platforms.
  4. Develop and implement VOIP and Performance Management Tools integration.
  5. Analyze Telecom infrastructure protocols (ISDN, analogy signalling).
  6. Work effectively in a 24/7 business support environment.
  7. Maintain proficiency in Cisco Voice platform and CUCM/UCCE/UCCH/CVP platforms.


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