Delivery Operations Manager

1 month ago


Chennai, Tamil Nadu, India ATSPL - Tamil Nadu - D14 Full time

At ATSPL in Tamil Nadu, we're working to deliver exceptional customer experiences. To get there, we need talented leaders who can drive results and inspire teams. We're seeking a Delivery Operations Manager for our transportation team.

About the Role

This role is a critical part of our operations at ATSPL's D14 location. As a Delivery Operations Manager, you'll be responsible for overseeing shift operations and supporting the DS manager in performance management and driving the operational plan.

Key Responsibilities
  • Strong leadership capabilities and people management skills
  • Ability to work under pressure situations
  • Ability to work in ambiguous situations
  • Good communication skills to communicate and explain objectives to individuals and teams
  • Strong bias for great customer service: Engage teams in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects
  • High ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer's needs
  • Analytical Skills: Effectively analyse and interpret information, identifying & validating key facts, including reviewing alternatives to determine advantages and associated risks
Requirements
  • Graduation; MBA desirable
  • People management experience; experience in handling teams is highly desirable

We are open to hiring candidates to work out of one of the following locations:

Chennai, TN, IND

BASIC QUALIFICATIONS

- PREFERRED QUALIFICATIONS
- Experience in handling live operation preferred (wherein decisions have to be taken on the spot and actions needs to be initiated right away)
- Knowledge of city topography and road network is an added advantage

The estimated salary for this role is ₹25,000 - ₹35,000 per month, depending on your qualifications and experience.



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