Operational Management Specialist

5 days ago


Chennai, Tamil Nadu, India Platestory Full time

PlateStory is a rapidly expanding culinary company dedicated to delivering exceptional, handcrafted sweets to customers through various channels. We strive for impeccable quality in our products, sourced from top-tier ingredients and crafted with precision.

The Operational Management Specialist will oversee the entire operational workflow, ensuring seamless day-to-day operations of kitchens, offices, and delivery processes. This role will maintain strong vendor relationships, implement efficient inventory management systems, and guarantee timely product deliveries to customers.

Key Responsibilities:

  • Procurement & Inventory Management
    • Sourcing high-quality baking ingredients, chocolate, dairy products, specialty sugars, and packaging materials at competitive prices
    • Negotiating contracts, pricing, and delivery terms with vendors and suppliers
    • Implementing and maintaining efficient inventory management systems
  • Kitchen & Facility Operations
    • Oversighting the day-to-day functioning of kitchen facilities, ensuring equipment maintenance and sanitation guidelines adherence
    • Coordinating with bakers, pastry chefs, and decorators for timely ingredient availability
    • Enforcing Standard Operating Procedures (SOPs) for cleanliness, organization, and compliance
  • Office Management & Administrative Support
    • Ensuring smooth administrative operations within the office, including supply management and coordination
    • Optimizing workflows and proposing improvements for efficient office support and communication
    • Maintaining records of orders, deliveries, and operational costs for analysis and reporting
  • Logistics & Delivery Coordination
    • Working closely with logistics partners and delivery teams to ensure timely and secure product deliveries
    • Planning delivery routes, schedules, and packaging solutions for product freshness and quality
    • Monitoring delivery metrics, addressing issues promptly, and implementing process improvements
  • Quality Control & Compliance
    • Conducting regular quality checks on all products to meet taste, texture, and presentation standards
    • Maintaining compliance with food safety regulations and internal protocols
    • Identifying operational issues and recommending corrective measures
  • Cross-Functional Collaboration & Communication
    • Coordinating with finance to manage budgets, payment schedules, and cost analyses
    • Collaborating with product development teams to anticipate ingredient requirements
    • Communicating effectively with management, kitchen staff, and delivery teams
    ,


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