Operational Management Specialist
5 days ago
PlateStory is a rapidly expanding culinary company dedicated to delivering exceptional, handcrafted sweets to customers through various channels. We strive for impeccable quality in our products, sourced from top-tier ingredients and crafted with precision.
The Operational Management Specialist will oversee the entire operational workflow, ensuring seamless day-to-day operations of kitchens, offices, and delivery processes. This role will maintain strong vendor relationships, implement efficient inventory management systems, and guarantee timely product deliveries to customers.
Key Responsibilities:
- Procurement & Inventory Management
- Sourcing high-quality baking ingredients, chocolate, dairy products, specialty sugars, and packaging materials at competitive prices
- Negotiating contracts, pricing, and delivery terms with vendors and suppliers
- Implementing and maintaining efficient inventory management systems
- Kitchen & Facility Operations
- Oversighting the day-to-day functioning of kitchen facilities, ensuring equipment maintenance and sanitation guidelines adherence
- Coordinating with bakers, pastry chefs, and decorators for timely ingredient availability
- Enforcing Standard Operating Procedures (SOPs) for cleanliness, organization, and compliance
- Office Management & Administrative Support
- Ensuring smooth administrative operations within the office, including supply management and coordination
- Optimizing workflows and proposing improvements for efficient office support and communication
- Maintaining records of orders, deliveries, and operational costs for analysis and reporting
- Logistics & Delivery Coordination
- Working closely with logistics partners and delivery teams to ensure timely and secure product deliveries
- Planning delivery routes, schedules, and packaging solutions for product freshness and quality
- Monitoring delivery metrics, addressing issues promptly, and implementing process improvements
- Quality Control & Compliance
- Conducting regular quality checks on all products to meet taste, texture, and presentation standards
- Maintaining compliance with food safety regulations and internal protocols
- Identifying operational issues and recommending corrective measures
- Cross-Functional Collaboration & Communication
- Coordinating with finance to manage budgets, payment schedules, and cost analyses
- Collaborating with product development teams to anticipate ingredient requirements
- Communicating effectively with management, kitchen staff, and delivery teams
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