Chief Customer Engagement Specialist

3 days ago


Gandhinagar, Gujarat, India beBeeMarketing Full time US$ 90,000 - US$ 1,10,000
Job Title:

Sr. Campaign Manager

A campaign manager is responsible for designing and executing end-to-end campaigns and customer lifecycle activities for postpaid and prepaid segments.

Key Responsibilities include: Designing and executing campaign strategies to enhance customer engagement and increase revenue, Collaborating with stakeholders to gather and prioritize requirements, Working closely with development teams to ensure successful product implementation, Conducting regular system audits and proposing improvements, Analyzing complex datasets, extracting insights, and producing clear, high-quality analytical documentation, Writing complex SQL scripts for data extraction and reporting, Developing and executing test scenarios with clients, Presenting complex data in a clear, understandable way to non-technical stakeholders.

Required Qualifications:
  • 5+ years of experience in telecom sector campaign management, particularly with postpaid/prepaid customers.
  • Minimum 2-3 years of business & technical analysis experience with strong organizational skills.
  • Strong analytical thinking and problem-solving abilities with attention to detail.
  • Excellent communication and collaboration skills.
  • Proficiency in SQL for data extraction and reporting.
  • Experience translating business needs into technical specifications and user stories.
  • Ability to write and execute test scenarios with clients.
  • Bachelor's degree in Business, Marketing, Data Science, or a related field (MBA is a plus).
  • English: Minimum B2 level.
Preferred Qualifications:
  • Experience in Campaign, CRM, or other customer-facing areas.
  • Proven telecom sector background.
  • Knowledge of Arabic - preferred but not required.
  • Currently living in Kuwait or willing to relocate.
Skills:
  • Expertise in CRM systems and campaign management tools.
  • Knowledge of Martech solutions like Unica, SAS Marketing, Pega, Adobe (is a plus).
  • Familiarity with Unix/Linux commands.
  • Proficiency with databases (PostgreSQL, Oracle, MSSQL).
  • Ability to read logs and work with JSON/SOAP API integrations.
  • Experience creating C-Level reports.
  • Knowledge of Power BI or similar reporting tools.


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