Chief Customer Engagement Specialist
3 days ago
This is a full-time role for a Customer Relationship Management Manager located in Gurugram.
The CRM Manager will be responsible for developing and implementing customer relationship strategies to foster customer loyalty and retention.
Daily tasks include analysing customer data, managing CRM software, coordinating with sales and marketing teams, and ensuring excellent customer service.
The ideal candidate should have strong analytical skills, excellent communication skills, and experience in sales and market segmentation.
Responsibilities- Analyse customer data to gain insights on customer behaviour and preferences.
- Effectively manage CRM software to streamline processes and improve customer interactions.
- Coordinate with sales and marketing teams to ensure alignment and drive revenue growth.
- Ensure excellent customer service by responding promptly to customer inquiries and resolving issues efficiently.
- Work on market segmentation to identify new business opportunities and expand customer base.
- Collaborate with project management to drive continuous improvement and process excellence.
Key areas of focus include:
- Building and maintaining strong relationships with customers.
- Identifying and pursuing new business opportunities.
- Developing and implementing effective customer engagement strategies.
Required qualifications include:
- Bachelor's degree in Business Administration or related field.
- Minimum 3 years of experience in customer relationship management or similar role.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
Benefits include:
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Collaborative and dynamic work environment.
Apply now to take the first step towards a rewarding career as a Customer Relationship Management Manager.
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