Product Support Specialist

3 weeks ago

Hyderabad, Telangana, India RealPage, Inc. Full time

About the Role

As a Product Support Agent II at RealPage, Inc., you will be part of the largest centralized leasing and maintenance phone/email/chat support team in the US. Our India and Philippines' offices serve as a global expansion strategy, providing business continuity, access to a pool of highly skilled service associates, and competitive rates to our partners. You will work around the clock as a natural extension to our partners' onsite teams, fielding prospect inquiries and resident maintenance requests via multiple contact channels.

Key Responsibilities

  • Deliver customer-centric care and RealPage software/product/technical assistance via chat or phone/email interactions with customers, driving customer satisfaction and efficiency metrics.
  • Troubleshoot issues and answer technical questions regarding a specific solution within the supported software product.
  • Guide customers through advanced stages of interaction with the platform/product.
  • Perform root cause analysis of cases for a given product by executing/analyzing SQL queries, exercising/analyzing API requests, and evaluating patterns of behavior of the software.
  • Leverage understanding of the industry, customer's portfolio of products, and their business processes to deliver a personalized account experience with every customer interaction.
  • Document customer interactions through the ticket management system, escalating up the support organization hierarchy as necessary.
  • Establish relationships and trust with customers during interactions.
  • Provide basic training to customers to walk them through how-to utilize the solution.
  • Learn and become proficient on one or more RealPage products by gaining 'Skills Certification' in assigned Experience Center areas.

Requirements

  • Strong customer service, technical knowledge, and software/product skills.
  • Strong verbal, written, and interpersonal communication skills.
  • Experience using basic functions of MS Office applications (Word, Outlook, PowerPoint, and Excel).
  • Experience in SQL and basic API calling.
  • Ability to operate during assigned shifts determined upon hire based on business need.
  • Ability to work a flexible schedule, occasional overtime may be requested.
  • Ability to sit or stand for extended periods of time.
  • Ability to pay attention to details and specifics from supervisor instructions and in following established policies and procedures.
  • Adaptable to change, such as cross-training, etc.
  • Resourceful, creative, and able to think outside the box.
  • Highly energetic and self-motivated.
  • Solid organizational and time management skills.

Preferred Qualifications

  • 2 years of technical support executive and/or customer service experience with technical academic background.
  • Tech or any graduate equivalent degree with SQL certification and experience.
  • Ability to troubleshoot issues during a live interaction with a customer.
  • Experience in the housing industry, property management, or real estate.
  • Tech-savvy and familiar with current technologies, like desktop sharing, cloud services, CRM, and VoIP.

  • Product Support Specialist

    4 weeks ago

    Hyderabad, Telangana, India IGT Full time

    Product Support SpecialistIGT is seeking a Product Support Specialist to join our team. As a Product Support Specialist, you will be responsible for ensuring that tickets, player emails, and player chats are handled within Service Level Agreements (SLAs). You will also be responsible for providing customers with product and service information via email and...

  • Production Support Specialist

    2 weeks ago

    Hyderabad, Telangana, India Virtusa Full time

    Job Title: Production Support SpecialistAbout the Role:As a Production Support Specialist at Virtusa, you will be responsible for ensuring the smooth operation of our applications and systems. With a focus on problem-solving and technical expertise, you will work closely with our development and operations teams to identify and resolve issues that impact our...

  • Production Support Specialist

    2 weeks ago

    Hyderabad, Telangana, India JTek Software Solutions Pvt Ltd Full time

    Role: Production Support SpecialistExperience: 5+ yearsLocation: HyderabadJob DescriptionA high-level production support role is available with JTek Software Solutions Pvt Ltd, located in Hyderabad. As a Production Support Specialist, you will be working on cutting-edge technologies and supporting critical production systems for various industries.Key...

  • Product Support Specialist

    4 weeks ago

    Hyderabad, Telangana, India Cornerstone OnDemand Full time

    Cornerstone OnDemand: A Leader in Enterprise Software Solutions**Job Title:** Product Support SpecialistWe are seeking a highly skilled and motivated Product Support Specialist to join our team at Cornerstone OnDemand. As a Product Support Specialist, you will play a critical role in providing technical assistance to our customers, ensuring their success...

  • Production Support Specialist

    4 weeks ago

    Hyderabad, Telangana, India Virtusa Full time

    Job Title: Production Support SpecialistAre you a skilled SRE with a passion for production support? Do you have experience in Java development and Linux/Unix system administration? We are looking for a talented individual to join our team as a Production Support Specialist.Key Responsibilities:Monitor application health and errors, and raise incidents if...

  • Production Support Specialist

    2 weeks ago

    Hyderabad, Telangana, India JTek Software Solutions Pvt Ltd Full time

    Job DescriptionThe role of a Mid-Level Production Support specialist at JTek Software Solutions Pvt Ltd involves providing critical support for systems and applications. This position requires a strong understanding of production support principles and experience with Google Cloud Platform (GCP) and Google Kubernetes Engine (GKE).Key ResponsibilitiesProvide...

  • SRE Production Support Specialist

    3 weeks ago

    Hyderabad, Telangana, India Unison Consulting Pte Ltd Full time

    Production Support SpecialistAt Unison Consulting Pte Ltd, we are seeking a highly skilled Production Support Specialist to join our team. As an SRE Production Support Specialist, you will be responsible for managing our 24/7 production support team in the Banking domain. This includes closely working with Dev teams, managing major incidents, and...

  • Product Support Specialist

    4 weeks ago

    Hyderabad, Telangana, India Cornerstone OnDemand Full time

    Cornerstone OnDemand Support SpecialistWe are seeking a highly skilled and experienced Cornerstone OnDemand Support Specialist to join our team. As a key member of our Global Customer Support team, you will play a critical role in providing technical assistance to our customers.Key Responsibilities:Develop a deep understanding of Cornerstone's range of...

  • Product Support Specialist II

    7 days ago

    Hyderabad, Telangana, India RealPage, Inc. Full time

    About the RoleRealPage, Inc. is seeking a highly skilled Product Support Specialist II to join our Technical Support team in India. As a Product Support Specialist, you will provide exceptional customer service and technical support to our clients via chat, phone, and email interactions.Key ResponsibilitiesDeliver customer-centric care and RealPage...

  • Product Support Specialist

    3 weeks ago

    Hyderabad, Telangana, India Cornerstone OnDemand Full time

    Cornerstone OnDemand is seeking a skilled Product Support Specialist to join our team. As a member of our Global Customer Support, you will play a critical role in providing technical assistance to our customers. Your primary goal will be to help our customers achieve success using our products. Key responsibilities include developing a deep knowledge of...

  • Production Support Specialist

    3 weeks ago

    Hyderabad, Telangana, India Virtusa Full time

    Job SummaryAs a Production Support Specialist at Virtusa, you will be responsible for monitoring the applications health/errors and raising incidents if any threshold breaches. You will also monitor system metrics (CPU/Mem etc) and troubleshoot to restore the system. Additionally, you will analyze and troubleshoot logs to fix or escalate to L3 developer if...

  • Product Support Specialist

    3 weeks ago

    Hyderabad, Telangana, India Cornerstone OnDemand Full time

    Cornerstone OnDemand is seeking a skilled Product Support Specialist to join our team. As a member of our Global Customer Support team, you will play a critical role in providing technical assistance to our customers.Your primary responsibility will be to provide real-time technical support to our customers through email and phone interactions. You will also...

  • Mid-Level Production Support Specialist

    2 weeks ago

    Hyderabad, Telangana, India JTek Software Solutions Pvt Ltd Full time

    Job Title: Production SupportCompany: JTek Software Solutions Pvt LtdLocation: HyderabadAbout the Role:We are seeking a highly skilled Production Support Specialist to join our team at JTek Software Solutions Pvt Ltd in Hyderabad. As a Production Support Specialist, you will be responsible for providing production support for critical systems and...

  • Product Lifecycle Support Specialist

    3 weeks ago

    Hyderabad, Telangana, India ADCI HYD 13 SEZ - H84 Full time

    About the RoleThe Product Lifecycle Support team at ADCI HYD 13 SEZ - H84 is seeking a skilled Catalog Specialist to drive operational excellence within the Amazon Marketplace. This role offers a unique opportunity to contribute to the continuous improvement of our processes and services.Key ResponsibilitiesExecute complex Standard Operating Procedures...

  • Product Support Specialist II

    2 weeks ago

    Hyderabad, Telangana, India RealPage, Inc. Full time

    About the RoleRealPage, Inc. is seeking a skilled Product Support Specialist II to join our team. As a key member of our support organization, you will provide exceptional customer service and technical assistance to our clients via chat, phone, and email interactions.ResponsibilitiesDeliver customer-centric care and technical support for RealPage software...

  • Senior Production Support Specialist

    2 weeks ago

    Hyderabad, Telangana, India Unison Consulting Pte Ltd Full time

    Job Summary: We are seeking a skilled Senior Production Support Specialist to join our team at Unison Consulting Pte Ltd. The ideal candidate will have experience in managing 24/7 production support teams in the Banking domain and will be able to work closely with Dev teams.Key Responsibilities:Manage a team of L1 and L2 support engineers to ensure seamless...

  • SRE Production Support Specialist

    3 weeks ago

    Hyderabad, Telangana, India Unison Consulting Pte Ltd Full time

    Job SummaryAs a Senior SRE Production Support Specialist at Unison Consulting Pte Ltd, you will be responsible for managing a 24/7 production support team in the Banking domain. This role requires close collaboration with Dev teams to ensure seamless incident management and resolution.Key ResponsibilitiesManage major incidents, coordinate incident...

  • Java Production Support Specialist

    4 weeks ago

    Hyderabad, Telangana, India Atyeti Inc Full time

    Job Title: Java Production SupportAt Atyeti Inc, we are seeking a highly skilled Java Production Support professional to join our team.Job Summary:We are looking for a talented Java Production Support specialist to provide application support in accordance with ITIL guidelines within the agreed SLAs. The ideal candidate will have 4-6 years of IT experience...

  • Senior Application/Production Support Specialist

    4 weeks ago

    Hyderabad, Telangana, India AT&T Full time

    Job Title: Senior Application/Production Support SpecialistJob Summary:We are seeking a highly skilled Senior Application/Production Support Specialist to join our team at AT&T. As a key member of our support team, you will provide expertise and collaborate with stakeholders to troubleshoot issues and ensure the success and excellence of our applications.Key...

  • Product Lifecycle Support Specialist

    3 weeks ago

    Hyderabad, Telangana, India ADCI HYD 13 SEZ - H84 Full time

    About the RoleThe Product Lifecycle Support team at ADCI HYD 13 SEZ - H84 is seeking a skilled Catalog Specialist to drive operational excellence within the Amazon Marketplace. This role offers a unique opportunity to contribute to the continuous improvement of our processes and services.Key ResponsibilitiesExecute complex Standard Operating Procedures...